Open the wallet from Account → Wallet.

Balances

• Gold / on ledger — sum of gram entries.
• Held — grams reserved for a withdrawal that is still open.
• Available — ledger minus held. That is what you can sell or withdraw.
• Cash and pending cash — cash on the ledger and cash waiting to be paid out.

Reading the statement

Columns: Date & time, Transaction, Gold (movement then balance), Cash (movement then balance). Opening and closing rows sit at each end. Filter by type or dates, or download CSV.

Common types: Fine-gold fixing, Payment offset, Sell gold to us, Withdraw as bars, Cash withdrawal, Hold / hold release, Unapplied credit, Reversal.

Selling gold to us

The bid is spot × (1 − sell margin %) − a fixed amount if set. Default sell margin is 1%. The quote lasts 120 seconds. Confirm on the sell page before the countdown ends. If it expires, request a new quote. A saved Saudi IBAN is required. After staff fulfil, cash is paid to that IBAN.