This policy covers the Johar storefront on this website and in the app. Last updated: 9 September 2026. Contact: support@karatlabs.io.

Data we collect

We collect what we need to run the store and fulfil an order:

• Account: name, email, mobile number, password (stored hashed), and language preference.
• Orders: items, quantities, sealed prices, payment and delivery method, and order status.
• Addresses: city, district, street, and the delivery details you enter for shipping or bar collection.
• Transfer receipts: the image or file you attach for a bank transfer. Automatic reading of the slip is assist-only; staff confirm the transfer.
• Phone and email: to reach you, send one-time codes, and send order notices.
• Wallet and fixing: gold and cash balances and the fixing or withdrawal requests on your account.

Payment processing

Mada, Visa, and Mastercard are processed by Moyasar. We do not store the full card number or CVV. Moyasar handles card data under its own terms. Bank transfers stay on the storefront (reference and receipt).

We do not sell your data

We do not sell or rent your personal data to marketers. We share it only with processors that run the service: the payment gateway, a carrier when you choose delivery, SMS or email for codes and notices, and inventory systems when a jewellery line is posted.

Account deletion

Request deletion in the app or on the site: Account → Profile → Request account deletion. The store reviews the request, then completes it. You can cancel while it is pending. After completion the account cannot sign in. Order records or legal holds may be kept for the period the law requires.

Contact

Privacy and support: support@karatlabs.io. Or the contact page and footer details if the house filled them in.